Subject: Refund approval - 6334077823
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 8 Aug 2021 22:03:14 -0700 (MST)

Hi Jessie, 

Kindly assist on the below case for refund approval. Thank you for your help! 

Regards, 
Apoorv 

From: "abdulqader ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 8, 2021 12:56:20 PM 
Subject: Refund approval. 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2932851 
Order Date: Jul 30, 2021 
Order ID: 6334077823 (MAX) 
Tracking ID: S001088153944 
Child Ticket ID: 2936192 
Total Price: SAR215.05 

Issue Description: Customer placed order for 7 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 

The missing item is 

163490012 - - Striped T-shirt with Round Neck and Cap Sleeves (quantity of 1) value of {SAR22.00} 
163165407 - - Set of 2 - Assorted Padded Bra with Hook and Eye Closure (quantity of 1) value of {SAR32.00} 
163165388 - - Set of 2 - Assorted Padded A-frame Bra with Hook and Eye Closure (quantity of 1) value of SAR37.00} 
162351265 - - IKSU Ultra Matte Lipstick (quantity of 1) value of { SAR9.00} 
163393296 - - Slogan Print Round Neck T-shirt with Cap Sleeves (quantity of 1) value of {SAR22.00} 

Case history: Customer reached out to us on 2/08/2021, complaining that he has recived only 2 item instead of his complete order. we escalated to WH and as per the above mentioned child ticket they advised us that all items are shipped from their end. They advised us to check with Last Mile. We have tried to check with LMG as well but getting no update from them on the same. 

Customer's history: customer with us since 3/31/20 . and has around 3 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Abdulqader