Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Aug 2021 07:54:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation liezel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  liezel Bot:  Hi Liezel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9682141422 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  052-4468040            04:32 PM, 03rd Aug                   mayar                   
 Hi Liezel,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:33 PM, 03rd Aug                     liezel                    Hi Mayar           04:33 PM, 03rd Aug                     liezel                    My order still not received           04:33 PM, 03rd Aug                     liezel                    I placed the order last month July 25           04:33 PM, 03rd Aug                     liezel                    and get confirmation order on July 27           04:33 PM, 03rd Aug                     liezel                    we are on Aug 3, until now i havent received the item order           04:34 PM, 03rd Aug                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.         
   04:36 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:36 PM, 03rd Aug                     liezel                    Its my first time to order in Max, it's surprised it takes time to get the item           04:37 PM, 03rd Aug                     liezel                    please resolve this isue           04:37 PM, 03rd Aug                     liezel                    thanks           04:39 PM, 03rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:39 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936460