Subject: New Reply Received - Re: Return Items
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 11:00:04 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Return Items  Ticket comment <br><br><div dir="ltr">A pleasant Day,</div>
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<div dir="ltr">I would like to follow up regarding my refund request.Hopefully , it will be Done by today.</div>
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<div dir="ltr">Thanks for understanding.</div>
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<div>On 25 Jul 2021, at 2:38 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Remegio,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused. Please ignore the previous email.</div>
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<br>Regarding the order: 6327037521 Please note that the refund has been processed successfully from our side for the amount (SAR 85.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2890808