Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 09:52:32 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hello Centrepoint,<div dir="auto"><br></div>
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<span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>On 9th july 2021, your team have collected the return items from me and you have shared me this: Returns Tracking ID: RP060421001224.</span><br>
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<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>There is no update after that about the refund.</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></span></div>
<div dir="auto"><font><span style="font-size:14px">Please reply.</span></font></div>
<div dir="auto"><font><span style="font-size:14px"><br></span></font></div>
<div dir="auto"><font><span style="font-size:14px">Thanks &amp; Regards</span></font></div>
<div dir="auto"><font><span style="font-size:14px">Mohamed Azarudeen</span></font></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun 11 Jul, 2021, 1:14 PM Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Mohamed,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>Please note that according to Returns Tracking ID: RP060421001224, we can see that your items were collected from you on 09/07/2021. The item is still with the courier and it generally takes 3-5 working days to deliver the items to our warehouse.<br><br>Once we receive the product in our warehouse, after we verify your returns, we will process your refund.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736083