Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 07:39:54 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Any update ? <br><br>
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<div>On Thursday, July 22, 2021, MOHAMMED INAL KHADER &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<span style="color:rgb(34,34,34);font-size:14px">Hi </span><div style="color:rgb(34,34,34);font-size:14px"><br></div>
<div style="color:rgb(34,34,34);font-size:14px">I received the credit and tried to order again a different product and the payment shows as declined and unable to process and while the credit already deducted from my splash account </div>
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<span style="color:rgb(34,34,34);font-size:14px">This is totally unacceptable, kindly check the attached images for your reference </span><div>
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<div>On Thursday, July 22, 2021, MOHAMMED INAL KHADER &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi <div><br></div>
<div>I received the credit and tried to order again a different product and the payment shows as declined and unable to process and while the credit already deducted from my splash account </div>
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<div>This is totally unacceptable <br><br>On Tuesday, July 20, 2021, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr"> Hi Mohammed,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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<font style="background-color:rgb(255,255,255)" color="#0b5394">Thanks &amp; Regards</font><div>
<b><font style="background-color:rgb(255,255,255)" color="#0b5394">M. Inal Khader <br>+973 </font></b><b><font style="background-color:rgb(255,255,255)" color="#0b5394">33313502</font></b>
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<font style="background-color:rgb(255,255,255)" color="#0b5394">Thanks &amp; Regards</font><div>
<b><font style="background-color:rgb(255,255,255)" color="#0b5394">M. Inal Khader <br>+973 </font></b><b><font style="background-color:rgb(255,255,255)" color="#0b5394">33313502</font></b>
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<font style="background-color:rgb(255,255,255)" color="#0b5394">Thanks &amp; Regards</font><div>
<b><font style="background-color:rgb(255,255,255)" color="#0b5394">M. Inal Khader <br>+973 </font></b><b><font style="background-color:rgb(255,255,255)" color="#0b5394">33313502</font></b>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2724695