Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 13:32:00 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
The items have been returned and collected on 28 june. The person who collected them did not not give me any  reference (in fact he collected items from 3 orders at the same time but never give any reference). But i have his number and he called me and i confirmed
 the collection of the items and i also have whatsup voice and pictures. The person confirmed receiving the items and i am 100% sure he received them and he also confimed the same to me.</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span style="font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important">I will attach the screen shot of the items collected by him which i sent to him and screen shots of the conversation between me and him about the collected
 items with the date as evidence.(the pictures show evidence of items collected from 3 orders same day but the problem is only in 1 order)</span><br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span style="font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important">Now i expect the amount to be returned as it is not my problem if the items were lost after being collected.</span>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span style="font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important">The number of the person who collected the items is +971 56 411 9596 so you can check with him the conversation. I have also evidence of our phone calls and
 discussion<img id="1fd2491d-ea76-40e4-a8d6-4a9c03fac653" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MDMxODk0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2iodvdOvX2A4ox2hsn3T3rEuYkcNRQK4a0MsmGyx3Rk" alt="Image" style="max-width: 100%">
<div id="br-id-e9a516c4-f155-45b8-93d2-a38398e87374">
<br>
</div>
<img id="8ed26c20-9d3e-4a5e-9710-40d2bdcb124f" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MDMxODk0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g5VyJ81quayRClNidI6v-suEsASSUCYYyiKdHvbZck8" alt="Image" style="max-width: 100%">
<div id="br-id-a1a65146-094b-48f6-aa56-8df955507147">
<br>
</div>
<img id="32c4ad48-3488-468f-97be-4868e7d1ffaf" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MDMxODk0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YkMxBpU8CRerdiKZ56UoFCa4m3338PzikIh_blpih18" alt="Image" style="max-width: 100%">
<div id="br-id-b9596eba-531e-4524-8361-1446c6c74626">
<br>
</div>
<img id="614313a9-cc3b-4762-ab48-4427dc320251" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MDMxODk0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oWPBqBMW7bhFku3qPwYptGg9Qn2vsl4VHx5TaUrshzE" alt="Image" style="max-width: 100%">
<div id="br-id-a85bd458-883c-4496-b6ce-7b75a1451deb">
<br>
</div>
d from me.</span>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span style="font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important">Thank you</span>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span id="OutlookSignature">
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<div id="id-fd6e38ad-0dee-4e20-ba35-04a0691a75d8" class="ms-outlook-mobile-reference-message">
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0)">
<br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg"><strong></strong></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Monday, 19 July 2021, 08:58<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#2861821] - Returns<br>

<br>

</div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Oula,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
​According to the registered data of order No. 9776483913, the products have not been collected in the reference number RP062821003114 for the products (Skinny Fit Solid Cropped Jeans with Pockets + Skinny Fit Solid High-Rise Cropped Jeans with Pocket Detail).
 In the event that the products have already been returned, please provide us with the return number and the date of return in order to are served to the fullest.<br>
<br>
We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
<br>
Your Friends,<br>
The Support Team</div>
</div>
</div>

</div>
<br>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2861821