Subject: New comment - [#2828631] Refund Not Processed
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 13:25:42 +0000

There is a new comment in the ticket submitted by Abdulqader Ahmed to HelpCPAE   Comment added by : Dominic Arackal  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Ismail</div>
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<div class="MsoNormal">Pls process refund</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>7463576352</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, July 17, 2021 3:46 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund Not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAM32F038B8414140BEBBEE05D4BE196F96" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAM49B57DA31B934A489E4F91DD4267A7B9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>
<a id="OWAAMA3D62CE34224436A857FCA580E143B63" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>,</div>
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<div class="MsoNormal">2<sup>nd</sup> reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 14, 2021 3:12 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund Not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAM5EE1F3D8DDCB455DA685B4830A5B7E04" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAM55B1C894F150443B847014A4851FC854" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 12, 2021 9:29 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund Not Processed</div>
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<div class="MsoNormal">HI <a id="OWAAM4F0F0E2FAA684C7081171BD9B84E65E7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>
<a id="OWAAM95DE5E7F9B2643E59F83FAE19962C38C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>,</div>
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<div class="MsoNormal">This is pending.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 8, 2021 6:23 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund Not Processed</div>
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<div class="MsoNormal">Hi <a id="OWAAM6C50A51575C741A3860E1B289E4BCFB2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAMF6C355F73FC74518A9F563F8A5278D4A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>,</div>
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<div class="MsoNormal">The below mentioned order has been returned to the WH as per the system but refund is still pending. Kindly do the needful ASAP.</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 7463576352<br>
Tracking ID: RP0525210003467</span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 8, 2021 11:19 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund Not Processed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Refund Not Processed</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
Order Date : May 23, 2021<br>
Order ID: 7463576352<br>
Tracking ID: RP0525210003467<br>
RMA: 1000970639<br>
Assistance Required: Need refund for customer.<br>
Issue Description: As per the Aramex website the return items has been returned to WH on Jun 17 2021 and till now the RMA not processed we have raised to WH but not getting any response kindly check and process the RMA asap and update us.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2828631&amp;data=04%7C01%7Cdominic.arackal%40arg.com.bh%7C72551cabb69b418b3ff608d94920d8da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637621227684656456%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=KTP1WCSZCxSJI%2BmdInEW0x3U886fjWKJblTLc791wYs%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2828631</a>
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