Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 13:58:35 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Dear Max support <br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Please note that the orders had 4 items in total, 2 of each design but in different sizes. The above amount is for the items in size 16 which i returned myself to the shop on 3 july.
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
However the same pants in size 14 were handed ovet to the courrier on 26 june and until now showing not returned in the application.  So in total i must be refunded 76.50 twice for this order. As it has 4 items and all were returned but only 2 have beed refunded.
 Please makes sure to refund the remaining amount asap<span id="ms-outlook-android-cursor"></span><br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
<span id="OutlookSignature">
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, July 15, 2021 4:54:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2861821] - Returns
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">Hi Oula,</div>
<div dir="ltr">
<br>
</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
</div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 76.50) for items (Skinny Fit Solid High-Rise Cropped Jeans with Pocket Detail+ Skinny Fit Solid Cropped Jeans with Pockets  ) on (03/07/2021) and the amount you paid
 online will be refunded back to your original payment method within 7- 14 working days.</div>
<div>
<br>
</div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2861821