Subject: New Reply Received - Order #8277529200 - LEE COOPER FACE MASK CONTAINED 3 PCS INSTEAD OF 4 SET
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 07:06:25 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order #8277529200 - LEE COOPER FACE MASK CONTAINED 3 PCS INSTEAD OF 4 SET  Ticket comment <div dir="ltr">Dear Centrepoint<div><br></div>
<div>Thank you for your email and response </div>
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<div>According to your instructions I would like to request for return items , it was done already and I tried to call customer care but unfortunately it's telling the network to be busy from yesterday to till now . So please be look in to this matter and solve it as soon as possible</div>
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<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><font color="#000000">Thanks</font></div>
<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><font color="#000000">Praveen</font></div>
<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><font color="#000000">Admin / HR Department</font></div>
<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><font color="#000000">SK Engineering and Construction</font></div>
<div style="margin:0in 0in 0.0001pt;font-size:small;letter-spacing:normal"><font color="#000000">Kuwait</font></div>
<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><font color="#000000">Mob : +965 6930-1989</font></div>
<div style="margin:0in 0in 0.0001pt;font-family:Arial,Helvetica,sans-serif;font-size:small;letter-spacing:normal;color:rgb(80,0,80)"><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank"><font color="#000000">Email:[email-masked]</font></a></div>
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<div>On Mon, Jul 12, 2021 at 1:32 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Praveen,<br><br>Thank you for shopping with us.<br> <br>We are truly sorry to hear that you received an incomplete item. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centerpoint) store across Kuwait.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the Kuaiwt.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2846721