Subject: New Reply Received - Refund not Received Amount KD 1.63
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 06:14:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Refund not Received Amount KD 1.63  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Sir/Madam</div>
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This is high time , I regret I did online shopping from Center Point , Will never ever do it again this mistake .</div>
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and recommend on social media that what kind of service you provide .</div>
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<b>Details are </b>
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<b><span style="margin:0px;font-size:12pt">Transaction Order No.</span><span style="margin:0px;font-size:12pt;font-family:Helvetica, Arial, sans-serif;color:rgb(30, 30, 30);text-align:right;background-color:rgb(242, 242, 242);display:inline !important"> </span><span style="margin:0px;font-size:12pt;font-family:Helvetica, Arial, sans-serif;color:rgb(30, 30, 30);text-align:right;background-color:rgb(242, 242, 242);display:inline !important">8271258356</span></b>
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<span style="margin:0px;font-size:10pt;font-family:Helvetica, Arial, sans-serif;color:rgb(30, 30, 30);text-align:right;background-color:rgb(242, 242, 242);display:inline !important"><b><br>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000"><span style="margin:0px;font-size:12pt"><b>I did not receive refund of Kd 1.63 which was cancelled from your end , I
 did receive email Sorry we had to cancel your part of order.</b></span></font></span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000"><span style="margin:0px;font-size:12pt">I am attaching here my bank statement of same account.</span></font></span>
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<span style="margin:0px;font-size:12pt;color:rgb(0, 0, 0);text-align:right">Total Order Payment was deducted from bank - Kd 5.63 on 19 Jun</span><span style="margin:0px;font-size:12pt;color:rgb(0, 0, 0);text-align:right;background-color:rgb(255, 255, 0)">​</span>
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<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 128)"><b>Order cancelled from CenterPoint - Kd 1.63 ( Refund not received )</b></span>
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<span style="margin:0px;font-size:12pt">Items physically received , returned and refund received on ( kd 2.5 + Kd 1.5 ) - refund received on 26 Jun.</span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000"><b>Please check and process refund of Kd 1.63 asap .</b></font></span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000">Statement of account from 19 Jun till today 8 Jul is attached</font></span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000">Please make refund immediately . OK .</font></span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000"><span style="margin:0px;font-size:12pt">regards</span></font></span>
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<span style="margin:0px;font-size:14px;text-align:right;background-color:rgb(255, 255, 255);display:inline !important"><font color="#000000"><span style="margin:0px;font-size:12pt">Darshna Arora</span></font></span>
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 67748240</span></font></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, July 8, 2021 8:46 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2773635] - Refund not Received Amount KD 1.63
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<div dir="ltr">​Hi Darshna,<br>
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Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
<br>
We’re really sorry if we’ve taken longer than usual to get back to you.<br>
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​Regarding the request: 8271258356 Please provide us with an account statement stamped by the bank from the date of 06/26/2021 to this day indicating that the amount of KWD2.50 + 1.50 has not been deposited in your account​ until the data is shared with the
 concerned authority to investigate and take the necessary action.<br>
<br>
Please feel free to get in touch if you need further assistance.<br>
<br>
Your friends,<br>
The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043237141707'>downloadservice.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2773635