Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 08:03:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hai i want to check my refund 

Bot:  Hi again! Bot:  Please enter your name Customer:  hai i want to check my refund Bot:  Hi Hai I Want To Check My Refund ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:   
 
Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method. 
 
 Paid by card - card issuer may take an additional 2-15 business days to process the transaction. 
 
Paid by PayPal - may take an additional 4-15 business days to process the transaction. 
 
Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  
 
 Canceled your order? Your refund will depend on your payment method. 
 
 Paid by card - card issuer may take an additional 2-15 business days to process the transaction. 
 
Paid by PayPal - may take an additional 4-15 business days to process the transaction. 
 
Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  
 
 Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes  
          05:57 PM, 24th Jun      

            
 mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 24th Jun 

            
 mayar                   Kindly send your order number           06:04 PM, 24th Jun 

            
 mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:08 PM, 24th Jun 

              
 hai i want to check my refund 
                   Yss           06:08 PM, 24th Jun      

              
 hai i want to check my refund 
                   My order no is 8264491791           06:09 PM, 24th Jun      

              
 hai i want to check my refund 
                   Didn't rececived the refund 1 minth finished           06:09 PM, 24th Jun      

              
 hai i want to check my refund 
                   Hloo           06:10 PM, 24th Jun      

              
 hai i want to check my refund 
                   Plz check and adviseb           06:10 PM, 24th Jun      

              
 hai i want to check my refund 
                   Gon           06:11 PM, 24th Jun      

              
 hai i want to check my refund 
                   Gone no response           06:11 PM, 24th Jun      

            
 mayar                   Could you please allow me 2 minutes to check your order details?           06:13 PM, 24th Jun 

              
 hai i want to check my refund 
                   Ok           06:13 PM, 24th Jun      

            
 mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:14 PM, 24th Jun 

            
 mayar                   Is there anything else i can help you with?            06:14 PM, 24th Jun 

              
 hai i want to check my refund 
                   Ok dear but last week onwards same reply  . Lets see no optionnfor me           06:16 PM, 24th Jun      

              
 hai i want to check my refund 
                   Why this delay for my money , i didn't understand           06:16 PM, 24th Jun      

              
 hai i want to check my refund 
                   Thank u           06:18 PM, 24th Jun      

            
 mayar                   Our team  will contact you on your email whiten 2-3 days           06:19 PM, 24th Jun 

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          06:19 PM, 24th Jun 

       

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