Subject: Ticket Assigned - need update ph no
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 06:54:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need update ph no mohammed mubashiruddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed mubashiruddin Bot:  Hi Mohammed Mubashiruddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6317433390 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502871440            10:26 PM, 25th Jun                   Abdallah                   Hi Mohammed  Thank you for contacting us. This's abdallah  We would be happy to help you.           10:27 PM, 25th Jun                     mohammed mubashiruddin                    Hi Abdullah           10:27 PM, 25th Jun                     mohammed mubashiruddin                    I have places total 3 orders out of which i received 2 order’s  still one order i did not received           10:28 PM, 25th Jun                   Abdallah                   Please confirm if you are contacting regarding the following order number: 6317433390           10:28 PM, 25th Jun                     mohammed mubashiruddin                    My order # 6317433390 on 10 July           10:28 PM, 25th Jun                     mohammed mubashiruddin                    Yes confirmed           10:29 PM, 25th Jun                   Abdallah                   We request you to please allow us some time to be verified, stay with us           10:29 PM, 25th Jun                     mohammed mubashiruddin                    Why is it taking two long. I don’t understand i sent an email and the reply was my contact number is wrong. Which is incorrect. How i receive my 2 orders if my contact numbee is weong.           10:30 PM, 25th Jun                   Abdallah                   We sincerely apologize for any inconvenience caused to you.We would like to inform you that our courier partner tried to contact you on 966502871450  but didn't receive any response from your end.           10:30 PM, 25th Jun                   Abdallah                   We request you to please confirm if this is your correct contact number, 966502871450           10:30 PM, 25th Jun                     mohammed mubashiruddin                    My contact number is 0502871440           10:30 PM, 25th Jun                     mohammed mubashiruddin                    Why is he calling on wrong number.           10:31 PM, 25th Jun                     mohammed mubashiruddin                    How did i received my 2 orders if mu contact number is wrong? Can you explain           10:31 PM, 25th Jun                     mohammed mubashiruddin                    If you have wrong number why don’t you correct it.           10:33 PM, 25th Jun                   Abdallah                   please note that the courier always calling in  number registered  by  customer We would like to inform that we are going to update your provided 0502871440 phone number to the courier team           10:33 PM, 25th Jun                     mohammed mubashiruddin                    I chat several times and given my correct mobile number but no one is correcting.           10:33 PM, 25th Jun                     mohammed mubashiruddin                    Let me know why you are not correcting.           10:34 PM, 25th Jun                   Abdallah                   We sincerely apologize for any inconvenience however, please note  we will updated your correct contact no           10:35 PM, 25th Jun                   Abdallah                   to delivery your order asap           10:35 PM, 25th Jun                     mohammed mubashiruddin                    The same message i am receiving so many times that we will correct but nothing is done           10:35 PM, 25th Jun                   Abdallah                   We request you to please allow us some time so we can work on this and do the needful.           10:35 PM, 25th Jun                     mohammed mubashiruddin                    Please let me know when should i get mu delivery ?           10:36 PM, 25th Jun                     mohammed mubashiruddin                    You did not answered my question, how i received my two orders if my contact number is wrong           10:36 PM, 25th Jun                     mohammed mubashiruddin                    Believe me if i did not receive my order within two days, i will complain in ministry of commerce about your services.           10:37 PM, 25th Jun                     mohammed mubashiruddin                    If you unable to deliver, then cancel the order and return my money back           10:38 PM, 25th Jun                     mohammed mubashiruddin                    This is unacceptable and you are not following your own rules           10:38 PM, 25th Jun                     mohammed mubashiruddin                    Hope you will provide my correct contact number to the delivery boy, by correction on my order           10:39 PM, 25th Jun                     mohammed mubashiruddin                    My dear i am waiting since 10 july.           10:40 PM, 25th Jun                   Abdallah                   We sincerely apologize for any inconvenience caused This is surely not the experience we want our customers to have when they shop with us.  assured our team will  working on your issue, and will solve your issue  as soon as possible.We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           10:41 PM, 25th Jun                     mohammed mubashiruddin                    For your kind information i sent lot of emails as well but again they are coming back to me saying wring contact number while i informed to update my correct mobile number.           10:41 PM, 25th Jun                     mohammed mubashiruddin                    How long will you take to deliver let me know. If not delivered i will raise a complaint to ministry of commerce.           10:42 PM, 25th Jun                   Abdallah                   we truly sorry to inform you that we do not know delivery date the order currently with the delivery agent we will raise your  issue to courier team to arrange for deliver asap           10:45 PM, 25th Jun                     mohammed mubashiruddin                    I have saved this chat as an evidence.           10:45 PM, 25th Jun                     mohammed mubashiruddin                    You can call the delivery agent to update my correct mobile number and ask them to deliver tomorrow or day after tomorrow.           10:46 PM, 25th Jun                     mohammed mubashiruddin                    Can i have your delivery agent number           10:47 PM, 25th Jun                     mohammed mubashiruddin                    Hello           10:49 PM, 25th Jun                     mohammed mubashiruddin                    Are you with me           10:49 PM, 25th Jun                   Abdallah                   we do not have deliver agent but after closing this chat  receive number of the complaint           10:49 PM, 25th Jun                   Abdallah                   we will our best to solve your issue  We request you to please allow us some time so we can work on this and do the needful.           10:50 PM, 25th Jun                     mohammed mubashiruddin                    Yes, i am allowing you 2 days time . If not i will raise complaint in min of commerce. Because i fed up now with your great services.           10:51 PM, 25th Jun                     mohammed mubashiruddin                    Thank you.           10:51 PM, 25th Jun                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 PM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2767147