Subject: New Reply Received - Issue on payment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 11:12:20 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Issue on payment   Ticket comment <div>
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<div><font color="#007aff">1- 18-6-2021</font></div>
<div><font color="#007aff">2- <a href="mailto:[email-masked]" dir="ltr" style="color: currentcolor" rel="noreferrer">[email-masked]</a></font></div>
<div><font color="#007aff">3- 345 SR </font></div>
<div><font color="#007aff">4-   4847832030993518</font></div>
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<div><font color="#007aff">Please solve this issue as soon as possible because that’s take much of time and the amount doesn’t return</font></div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2741403</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2741403<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
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<div dir="ltr">Hi Jawaher,<br>
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Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
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We would like to inform you that in order to investigate further, we would need the following information:<br>
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1. Date of deduction<br>
2. Email id used to place the order<br>
3. Amount deducted<br>
4. Authorization Code or the complete card number<br>
5. Bank statement showing the debit<br>
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We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741403