Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 09:24:55 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/oKup8XG0J9QT_--IJqZJiQ~~/AALN9wA~/RgRiqaVhPVcDc3BjQgpgwuFxyGA_SeJKUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All, <br>
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Kindly be advised that the order has already been set to be returned to your warehouse.<br>
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Therefore, we cannot proceed with the delivery. <br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>15/6/2021 11:08 AM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#2699195]<br>
 
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<div>There is a new comment in the ticket submitted by خلود to HelpMaxAE</div>
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Comment added by : Jessie Kathleen Go Caparas<br>
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<div class="MsoNormal">Hi Team,</div>

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<div class="MsoNormal">Please do not return the shipment yet to us.</div>

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<div class="MsoNormal">The customer is claiming that there was no attempt and has raised the complaint to our social media page.</div>

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<div class="MsoNormal">Please do 1 more re-attempt.</div>

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<div class="MsoNormal">Contact number +966501526183</div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 11, 2021 6:12 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2699195] -</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly be informed that a maximum delivery attempt was made with the customer. However, the customer was not available.<br>
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Please check and advise for further actions.<br>
 <br>
Best regards, <br>
  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C46a0f971a72a4780915d08d92ce2db30%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637590175113148417%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WhauD1JQL0Ct6sUd5CG6mVxKUFD62mSXXd731LhkRG0%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTkwMDM0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uukq_7Lmocoz2Su1R6L0_apiExB5Kxla6uWnH8QzHs4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C46a0f971a72a4780915d08d92ce2db30%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637590175113148417%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WhauD1JQL0Ct6sUd5CG6mVxKUFD62mSXXd731LhkRG0%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>11/6/2021 4:25 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2699195] -<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Jun 1, 2021<br>
Order ID:  6314065824<br>
Tracking ID:  SD002173123<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on Jun 1, 2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Abdulqader<br>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2699195:1125156</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2699195