Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 09:22:55 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re:   Ticket comment <div>HERE’S THE FIRST EMAIL INSTRUCTION TO RETURN TO YOUR BRANCH AND NOT VIA COURIER</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTk1MjE1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jC6fdoI2MKc_-1wJ5XJv4pP940cK2eXRQ7_Mzsx6EgA"><br><br><div dir="ltr">Sent from my iPhone</div>
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<br>Begin forwarded message:<br><br>
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<div>From: Rain Dima-ala &lt;[email-masked]&gt;<br><b>Date:</b> 15 June 2021 at 1:18:43 PM GST<br><b>To:</b> Splash &lt;[email-masked]&gt;<br><b>Subject:</b> <b>Re:</b><br><br>
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<blockquote><div dir="ltr">DEAR SPLASH,<div><br></div>
<div>BELOW IS THE FIRST EMAIL INSTRUCTION TO SEND THE ITEMS TO YOUR NEAREST BRANCH AND THAT’S WHAT I DID.</div>
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<div>2 ITEMS RETURNED</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTk1MjE1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z9Qi0gxL9jPwItvidq2ce7fEWwAUyrFz_zc9UOZFDIg"><br>
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<br><div dir="ltr">THESE ARE THE ITEMS RETURNED:</div>
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<div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 15 Jun 2021, at 12:22 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2537800</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2537800<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Nikhil Bishnoi : </div>
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<div dir="ltr">Hi Rain,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would request you to please confirm whether the refund for the returned item has been processed or not.</div>
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<div dir="ltr">If not, we would request you to please share with us the return receipt.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537800