Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 09:04:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Hi</div>
<div id="yMail_cursorElementTracker_1623574634138"><br></div>
<div id="yMail_cursorElementTracker_1623574634800">My query is related with below invoices:</div>
<div id="yMail_cursorElementTracker_1623574646253">60314103154620210609</div>
<div id="yMail_cursorElementTracker_1623574674746">60076102323320210528</div>
<div id="yMail_cursorElementTracker_1623574717990">60075104192620210606</div>
<div id="yMail_cursorElementTracker_1623574789742">60314104597620210603</div>
<div id="yMail_cursorElementTracker_1623574824943"><br></div>
<div id="yMail_cursorElementTracker_1623574825092">My parents visiting as tourists, have done shopping from various stores and wanted to claim VAT at departure from the airport.</div>
<div id="yMail_cursorElementTracker_1623574980524">Upon enquiry every stores has given different response and not supported her with VAT refund yet.</div>
<div id="yMail_cursorElementTracker_1623575030845"><br></div>
<div id="yMail_cursorElementTracker_1623575031033">Can you help to resolve?</div>
<div id="yMail_cursorElementTracker_1623575063478"><br></div>
<div id="yMail_cursorElementTracker_1623575063643">Regards</div>
<div id="yMail_cursorElementTracker_1623575065169">Salman</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 12 Jun 2021 at 19:20, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1148996696"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2680439</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2680439<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Abdulqader Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">​Hi Salman,<br><br>Thank you for your patience.<br><br>​Please provide us the exact order to investigate and assist you better.<br><br>We appreciate your patience and cooperation with us.<br><br>Your Friends,<br>The Support Team</div></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2680439