Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Jun 2021 05:33:10 -0700 (MST)

Hi Team 

Problem Statement : NOt deliverd / Refund approval. 

Order Date : Apr 11, 2021 
Order ID: 8250193442 
Tracking ID: 1000709833 
Concept : MAX 
Price : KWD1.68 

Issue Description : The Customer placed the order on Apr 11, 2021, we had asked for the POD from the PORTER team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment. 

Case history : The customer reached out to us on May 19, 2021. 

Customer's history : The customer is with us since 11/11/20 and this is her third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader