Subject: RE: Refund approval - 6297363445
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Jun 2021 11:53:25 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please approve manual refund for SAR 345 as this is the first customer order with us.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, June 9, 2021 2:02 PM
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval - 6297363445
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 12:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval - 6297363445

External email sender, please take precaution.
Hi Jessie,

Please advise on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 12:38:39 PM
Subject: Refund approval

Hi Team

Problem Statement: RMA Cancelled  / Refund approval.

Order Date: Apr 17, 2021
Order ID: 6297363445
Tracking ID: Z3970677
Total Price: SAR345.00
Concept: MAX
RMA: 1000816356

Issue Description: The Customer placed the order on  Apr 17, 2021, he had to return the whole order but the RMA getting canceled we had asked customer for how many items he said whole order as we asked warehouse also mentioned they have not received anything

Case history: The customer reached out to us on 09/05/2021, as per oracle we have received the items as unexpected under 46709086373.

Customer's history : The customer is with us since10/9/19  and this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

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