Subject: Re: Bank Transfer
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 7 Jun 2021 20:01:26 -0700 (MST)

Dear Athar, 

Please advise on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, June 5, 2021 1:15:41 PM 
Subject: RE: Bank Transfer 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

Can you please approve to remove the below my credit points? 

Customer wants us to refund this to his bank account. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, June 3, 2021 6:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Bank Transfer 

External email sender, please take precaution. 

Hi Team, 

Please assist to get a bank transfer approval on the below case, customer has already been notified of the refund policy multiple times for COD order but customer keeps on insisting he wants the refund in his bank account. 

Thank you for your help! 

Regards, 

Apoorv 

From: "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 25, 2021 5:43:05 PM 
Subject: Bank Transfer 

Problem Statement: Bank Transfer 

Order Date: Apr 25, 2021 

Order ID: 6300780702 

Value of the return items;257.6 SAR 

Ticket no; 1626457 

Assistance Required: Need to transfer the money to the bank account. 

Issue Description: The customer place the order COD and his refund was processed in My Credit and he was chasing his refund in his bank account, t, so kindly do manual refund for this customer. 

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