Subject: refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Jun 2021 05:23:12 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :May 6, 2021 
Order ID: ​6304856132 
Tracking ID: ​SD001987208 
Total value: SAR424 
Concept: BABYSHOP 

issue Description: customer is complaining for a missing item which he has not received. and customer placed the order for 5 items and the missing item is : 
162948758 - Juniors - Juniors Fossil Baby Rocker with Toys + 162393801 - - Mimi Lu Billie Baby Buggy 

Case history : The customer reached out to us on 10/05/2021. 

Customer's history : The customer is with us since 5/4/21 and this is her 2 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abduqader