Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 15:50:44 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<img id="e8c9de9e-20d5-46fd-bfff-2e27ce6970b0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTEwNTQ0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1jvd-81qU6OlfcEn_iLchZRaMr9co91raTzvsq52maw" alt="Image" style="max-width: 100%">
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Pls provide invoice of payment and invoice of refund asap</div>
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<div>From: gretta karam &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Sunday, 30 May 2021, 19:48<br>
<strong>To:</strong> gretta karam<br>
<strong>Subject:</strong> Re: [#2606779] - Returns<br>

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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Pls provide me
<div>1-full invoice of items I bought and I paid including VAT</div>
<div>2- full invoice of refund including with VAT </div>
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<div>I would like to raise a complain with DED</div>
<div>Order nb 9658938874</div>
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All my items has been returned and u confirmed received verbally and registered by called -<br>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Driver didn't provide a check of item received, nor you informed of any items missing e ven I raise a return refund , and all ur customer service team by chat and by call informed
 of full items reach the warehouse.</div>
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<span style="background-color:rgb(255,255,255); display:inline!important">If you deny to provide an invoice I would as well inform the consumer protection Dubai</span><br>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)"><span style="background-color:rgb(255,255,255); display:inline!important">Thank u</span></div>
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<strong>From:</strong> gretta karam &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Sunday, 30 May 2021, 18:38<br>
<strong>To:</strong> Max<br>
<strong>Subject:</strong> Re: [#2606779] - Returns<br>
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Again kindly note full detail of transaction: <br>
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Refund by courier: <br>
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First request refund by courier; <br>
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1_Princess print round neck t-shirt with short sleeves 30 aed- size M ( refunded)
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2- Princess Jasmine print round neck t-shirt with cap sleeves size 14 - 30 aed ( refunded)
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3-Solid Round Neck Top shoulder button detail size 16 - price 33.75 aed ( refunded)
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4- solid denim tiered dress with 3/4 sleeves - size 12 - Price 63.75 and ( NOT REFUNDED) - this is confirm received by ward house _ quality check done - tag attached in plastic wrap
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Second request by courier: <br>
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1- Princess Jasmine print round neck t-shirt with cap sleeves -size 14 - Price 30 aed ( refunded)
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( same courier as above who picked up all orders) <br>
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Total of items picked up 4 plus 1 = 5  for order nb 9658938874 <br>
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Item return to store ; <br>
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Solid tiered maxi A_line skirt with estimated waistband  size 12 - Price 52.50 and ( refunded)
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Total amount refunded to my credit card : <br>
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23/5- amount 36.48 aed <br>
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20/5- amount 20.84 aed <br>
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20/5 - amount 65.13 aed <br>
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Conclusion <br>
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ONE item NOT Refunded but received with warehouse must be refunded - solid denim tiered midi dress with3/4 sleeves - to refund 63.75 aed minus discount
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CASE NB 2620275 <br>
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Kindly do the necessary at process refund . Kindly call me 0504238232 <br>
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For further clarification <br>
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THank you <br>
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Kind regards <br>
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Gretta Karam <br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> gretta karam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 30, 2021 5:50:34 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2606779] - Returns</font>
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The item has been returned solid denim dress with 3/4 has been returned but not yet refunded- warehouse has confirmed this many attempt as I spoke to your customer service repeating of 5 items returned by courier - Mr Mohamed and Mohamed confirmed what I said
 . Pls find attached confirmation<br>
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As u see by proof and that it was return - and I mentioned more than 20 times it was returned and more than 10 times by call that warehouse confirm it was return .</div>
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Pls refund me asap this is unacceptable . I confirmed with driver the number of items returned as he didn't give me any paper and I ask for receipt but he refused and I contacted u same day to inform the above.  Pls call me</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 30, 2021 3:47:02 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2606779] - Returns</font>
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<div dir="ltr">Hi Gretta,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">As per the system, we can see that the return for 162919399 - - Solid Denim Tiered Midi Dress with 3/4 Sleeves was cancelled as this item was not received by the returns team. We would request you to please confirm to us whether all the 4 items
 were returned to the courier team.</div>
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<div dir="ltr">We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2606779