Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 13:50:42 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
The item has been returned solid denim dress with 3/4 has been returned but not yet refunded- warehouse has confirmed this many attempt as I spoke to your customer service repeating of 5 items returned by courier - Mr Mohamed and Mohamed confirmed what I said
 . Pls find attached confirmation<br>
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<img id="7e006cbc-20f2-4603-99ce-322ec9d228fa" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA5Njg3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.T_vW37JEtZhiMUBP7saPZVlrFVkIlciH1G_GiBLET7M" alt="Image" style="max-width: 100%">
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<img id="b7aadd3a-951c-4ece-82e0-33528dbff7c5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA5Njg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L1-F6-trA7wXSzhe0UzBOUDu-T0V6WMrn8F2f_LoxtE" alt="Image" style="max-width: 100%">
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As u see by proof and that it was return - and I mentioned more than 20 times it was returned and more than 10 times by call that warehouse confirm it was return .</div>
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Pls refund me asap this is unacceptable . I confirmed with driver the number of items returned as he didn't give me any paper and I ask for receipt but he refused and I contacted u same day to inform the above.  Pls call me</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 30, 2021 3:47:02 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2606779] - Returns
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<div dir="ltr">Hi Gretta,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">As per the system, we can see that the return for 162919399 - - Solid Denim Tiered Midi Dress with 3/4 Sleeves was cancelled as this item was not received by the returns team. We would request you to please confirm to us whether all the 4 items
 were returned to the courier team.</div>
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<div dir="ltr">We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2606779