Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 25 May 2021 23:32:19 -0700 (MST)

Hi Team 
2607282 
Problem Statement : / Refund approval. 

Order Date : Apr 27, 2021 
Order ID: 6301677224 
Tracking ID: SD001811924 

Total Price : SAR188.80 
Concept : MAX 
Issue Description: The Customer placed the order on Apr 27, 2021, and this order has returned to the warehouse as per in Shipa website we already escalate it to Shipa and the warehouse said already return it. 

Case history : The customer reached out to us on May 22, 2021. 

Customer's history : The customer is with us since 4/7/21 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader