Subject: New Reply Received - esc de
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 14:11:23 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  esc de  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/YtdnUJCvatHVkYwQxeOIhg~~/AALN9wA~/RgRijOeBPVcDc3BjQgpgowG0q2DKG5tuUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly note that we have already attempted the delivery two times but the customer was not available. Please confirm the customer's mobile number and address details so we can assist. <br>
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Best regards
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/5/2021 3:57 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP437 Haneen Alhabash ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2526243] esc de<br>
 
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<div>There is a new comment in the ticket submitted by سامي to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM279D58BBA7A74762AAFFD7DB1C13C67B" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a> <a href="mailto:[email-masked]" id="OWAAM7F73AA61ECFC4AD9819E9246D519C586" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAM2BEF3215FBC34B1883D49912C7D31B0F" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</div>

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<div class="MsoNormal">Please deliver asap.</div>

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<div class="MsoNormal">Order ID:6303190505</div>

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<div class="MsoNormal">Tracking ID:SD001874465</div>

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<div class="MsoNormal">Confirm once done.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 14, 2021 5:47 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2526243] - esc de</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Well noted, we acknowledge your request and we will do the needful to attempt the delivery at the earliest.<br>
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Best Regards  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Haneen Habash </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd600fe5c17284fe5beec08d916ded323%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565968602341576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=rh9OK3vTJX%2BN1EmeJf3M1BV%2F6E4j3onA5aZrjkwHexQ%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzExNjA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.T9irDa2LhIvuSKEbDGw0yMsqJdmdusDyoEobol4En2A" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd600fe5c17284fe5beec08d916ded323%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565968602341576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=rh9OK3vTJX%2BN1EmeJf3M1BV%2F6E4j3onA5aZrjkwHexQ%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>14/5/2021 4:36 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2526243] - esc de<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 9 May at 1:51 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late Delivery</span><br>
<span class="separator">Order Date :Apr 30, 2021</span><br>
<span class="separator">Order ID:6303190505</span><br>
<span class="separator">Tracking ID:SD001874465</span><br>
<span class="separator">Assistance Required: Need Urgent Delivery</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: The order was shipped from our side on 5/1/21 but till now the order has not delivered to the customer and the customer coplin that he did not receive any call from our courier team so we request you to arrange a delivery on priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">​M.Murshed</span><br>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2526243:1125156</span>
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