Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 07:01:46 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  escalation  Ticket comment <div style='font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Dear,</div>
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I have started the return request around two months ago and have not been contacted by anyone. How hard is this to understand?</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> 24 May 2021 7:01 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2573004] - escalation
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<div dir="ltr">Hi Anam,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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Request a return online<br>
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Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.<br>
Wrap and seal your products in their original packaging or call us at 800-1111-centerpoint(800-1111629) if you no longer have it or need any kind of help.<br>
Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. <br>
We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by SADAD, you’ll receive a Return Voucher. <br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2573004