Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 09:27:34 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>I called the customer support team and booked a return (order number 9660246069). However I was informed that the ground shipping charges will not be refunded! In my case Splash didn’t ship what I ordered and therefore the shipping charges should be refunded.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Please look into this and confirm that a full refund will be processed including the ground shipping charges.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Wael</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>0502404303</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Kind regards.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Wael</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash &lt;[email-masked]&gt; <br><b>Sent:</b> Sunday, May 16, 2021 2:51 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#2565519] - Re:  Sorry, we had to cancel part of your order.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi  Wael</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any (SPLASH) store across the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2565519:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2565519