Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 06:47:30 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Greetings,<div dir="auto">Your courier keeps asking us to send our location which we did, but they never delivered our orders. We keep on waiting but they never showed up.</div>
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<div>On Sat, May 15, 2021, 3:19 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2561727</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2561727<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">Hi Arlene,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We were informed by the courier partner that the delivery was attempted to you without receiving any response from you.<br><br>Please provide us with the contact number and the full address to be updated (house number - street name - district - city)<br><br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043220599695'>IMG-20210515-WA0002.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043220599696'>IMG-20210515-WA0001.jpg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043220599697'>IMG-20210515-WA0000.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561727