Subject: New Reply Received - You refunded wrong amount
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 14:40:12 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  You refunded wrong amount  Ticket comment <div dir="auto">Promotional code was deducting 100 sr from any order 500+ . You canceled one item that is worth 60 sr and the total amount are still above 500. So you should not deduct any thing from the 60 sr.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 May 2021 at 4:29 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Nouf</div>
<div dir="ltr"><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div>We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<br><br><br><br><br><br><br><br><br>______________________________<br>Nouf AlRumaih, MSc. <br>Information Technology Department <br>College of Computer and Information Sciences <br>King Saud University <br>Riyadh, Saudi Arabia </div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543338