Subject: New Reply Received - طلبيتي تاخرت
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Dec 2020 21:39:24 +0000

Hi Abdulqader Mohd. Ahmed,  The customer has responded to the ticket.  طلبيتي تاخرت  Ticket comment <div dir="ltr">Hi Mohamed,<div><br></div>
<div>It went out again for delivery but no response yet, please reconfirm the customer contact # <span style='color:rgb(38,38,38);font-family:"Open Sans",Helvetica,sans-serif;font-size:13px'>+966555166036</span>
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<div>On Sat, Dec 5, 2020 at 10:31 PM Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Dear <a id="gmail-m_7934773465195861219OWAAM9F97FB0BE8C445F5AC792C2D1F2FCD43" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<div class="MsoNormal">Kindly update me when it is out for delivery again as it is MOC case now,<u></u><u></u>
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<div class="MsoNormal">Appreciate your usual support,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal">Mohamed Nagy<u></u><u></u>
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<b>From:</b> Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Saturday, December 5, 2020 1:23 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Landmark Escalation Level 2 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#1777800] - <span lang="AR-SA" dir="RTL">طلبيتي تاخرت</span><u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal">Hi Jessie, <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">The said order went out for delivery but the customer was not responding at all will reattempt for delivery <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">On Thu, Dec 3, 2020 at 7:54 PM Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Shipa Delivery Support</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Landmark Escalation Level 2</span></a><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Any update on this?<u></u><u></u>
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<div class="MsoNormal">It hasn’t been delivered since November 25.
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Please advise asap.<u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span><u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span><u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span><u></u><u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 2, 2020 2:07 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1777800] - <span lang="AR-SA" dir="RTL">طلبيتي تاخرت</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear team, <br>
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Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
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Best regards.<br>
  </span><u></u><u></u>
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<span class="gmail-m_7934773465195861219gmail-m4003596867139889170labelnamesf">Lubna Shehadeh</span><br>
<span class="gmail-m_7934773465195861219gmail-m4003596867139889170labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8d153abf257d4a52fbcd08d898ff5d75%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427569849006352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xN28iDUM5cnMHoh0bJh8KSiZVJEKouOhR9SguUHU8UA%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_7934773465195861219gmail-m_4003596867139889170_x005f_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MjcwMTAyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TGof6ecR155_x4zNUyPeAfdoURqJ-Spo_glXxaxJIaU" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_7934773465195861219gmail-m4003596867139889170labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_7934773465195861219gmail-m4003596867139889170labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8d153abf257d4a52fbcd08d898ff5d75%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427569849006352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xN28iDUM5cnMHoh0bJh8KSiZVJEKouOhR9SguUHU8UA%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"> 
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>2/12/2020 1:48 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#1777800] -
</span><span lang="AR-SA" dir="RTL" style="font-size:10pt;font-family:Arial,sans-serif">طلبيتي</span><span lang="AR-SA" dir="RTL" style="font-size:10pt">
</span><span lang="AR-SA" dir="RTL" style="font-size:10pt;font-family:Arial,sans-serif">تاخرت</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date :Nov 23, 2020<br>
Order ID:6246041990<br>
Tracking ID:SD000526076<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on Nov 23, 2020   but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Abdulqader<br>
 </span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><span style="font-size:1pt;font-family:fdtktid,serif;color:white">1777800:1125156</span><u></u><u></u>
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<b><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Numan Ali</span></b><span style="font-size:13.5pt;font-family:Times,serif;color:black"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Operations</span><span style="font-size:13.5pt;font-family:Times,serif;color:black"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8d153abf257d4a52fbcd08d898ff5d75%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427569849016345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ZnvoLobslYmJSUu0rWJa8iTYARwTxl7Tmj%2FH3hzDKQg%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:13.5pt;font-family:Times,serif;text-decoration:none"><img width="200" height="34" style="width: 2.0833in; height: 0.3583in" id="gmail-m_7934773465195861219_x0000_i1027" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png"></span></a><span style="font-size:13.5pt;font-family:Times,serif;color:black"><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +966594621571</span><span style="font-size:13.5pt;font-family:Times,serif;color:black"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(6,31,221)">[email-masked]</span></a></span><span style="font-size:13.5pt;font-family:Times,serif;color:black"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8d153abf257d4a52fbcd08d898ff5d75%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427569849026347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7Km4MaeBEQl5aQL9BImjUnD2IzHI2w0bU2odEC7sys8%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(6,31,221)">shipa.com/delivery</span></a></span><u></u><u></u>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Numan Ali</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="font-family:Times;font-size:medium" target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb(0,0,0);font-family:Times;font-size:medium"></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966594621571</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1777800