Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Nov 2020 08:10:38 +0000

Hi Abdulqader Mohd. Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear All, <br>
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Kindly note that as per our system the order has been delivered successfully. Please confirm again from your end. <br>
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Best regards 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>30/11/2020 11:18 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1724206] - Returns<br>
 
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<div dir="ltr">​Hi team,</div>

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<div dir="ltr">Regarding the above,</div>

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<div dir="ltr">The order no : 6243618333</div>

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<div dir="ltr">Please check and inform.</div>

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<div dir="ltr">Regards.</div>
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<blockquote class="freshdesk_quote">On Sun, 29 Nov at 10:48 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div><span class="separator">Dear Team, <br>
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Thank you for reaching out to Shipa!<br>
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Please share the order number in order to help you more. <br>
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Feel free to reach us again for any further inquiries<br>
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Best Regards<br>
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Your Shipa champs  </span></div>
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<span class="separator"><span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
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<div><span class="separator">From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>29/11/2020 8:34 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1724206] - Returns<br>
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<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1724206" rel="noreferrer">#1724206</a> raised by عبدالرحمن الحربي ([email-masked]).</span></div>
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<pre dir="ltr"><span class="separator"><span lang="en">I requested my order and the correct products were not delivered. Another request was received although the information on the packaging sheet is all correct, the same name and the same order number, but all products are wrong and not my products that I ordered .. Please return them and deliver my products to me</span></span></pre>
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<span class="separator">On Sat, 21 Nov at 8:26 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span>

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<div dir="rtl"><span class="separator"><span class="separator">مرحباً سعاد،</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نحن نعتذر بصدق عن استلامك للطلب خاطئاً و بالطبع ليست هذه هي التجربة التي نتمنى أن يمر بها عملائنا الكرام.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">لقد قمنا بعمل طلب ارجاع للطلب كاملاً و سيتم التواصل معك من قبل مندوب الشحن لتسليمه الطلب و سيتم ايداع قيمة المبلغ كاملاً في حسابك.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نكرر اعتذارنا لك و نسعى لخدمتكم على أكمل وجه.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">أصدقائك ،</span></span></div>

<div dir="rtl"><span class="separator"><span class="separator">فريق الدعم</span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1724206