Subject: Ticket Assigned - Conversation with ahmed mansour
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Nov 2020 02:30:05 +0000

Hi Abdulqader Mohd. Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed mansour ahmed mansour                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  ahmed mansour Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  المملكة العربية السعودية Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0568676706            10:41 PM, 21st Nov                     ahmed mansour                    Ok thank you           10:41 PM, 21st Nov                   Ahmed                   Hi, My name is Ahmed  How may I help you?            10:43 PM, 21st Nov                     ahmed mansour                    I order one order and when completing money transfer it duplicated           10:46 PM, 21st Nov                     ahmed mansour                    I want it but one time not twice           10:46 PM, 21st Nov                   Ahmed                   did the amount return to you twice?           10:47 PM, 21st Nov                     ahmed mansour                    No money transferred one time and a message sent to me that the other order is loading in one hour           10:48 PM, 21st Nov                     ahmed mansour                    I donot need it again           10:48 PM, 21st Nov                     ahmed mansour                    Can you help me plz           10:49 PM, 21st Nov                   Ahmed                   you don't the order           10:49 PM, 21st Nov                     ahmed mansour                    My order is confirmed but duplicated I donot need the second one           10:52 PM, 21st Nov                   Ahmed                   ok send me the order ID           10:52 PM, 21st Nov                     ahmed mansour                    6245461144#           10:54 PM, 21st Nov                     ahmed mansour                    This is the number of second one which is not confirmed           10:54 PM, 21st Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           10:56 PM, 21st Nov                   Ahmed                   We'd like to confirm you that order (6245461144) has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:57 PM, 21st Nov                     ahmed mansour                    This means it will be one order ?           10:59 PM, 21st Nov                     ahmed mansour                    Good thank you           11:01 PM, 21st Nov                   Ahmed                   Is there anything else I can help you with?            11:01 PM, 21st Nov                     ahmed mansour                    No thank you           11:04 PM, 21st Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:04 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1729366