Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 26 Sep 2020 04:48:21 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, September 10, 2020 3:53:36 PM 
Subject: Re: Refund approval. 

Hi Team, 

With reference to the order number 6217887648, the order was returned to our warehouse on 8th Sept with tracking number 46172510926. However, the refund for the same has not process yet. 

Kindly check the concern and initiate the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 10 September, 2020 12:55:36 
Subject: Refund approval. 

Dear Team , 

# 1470575 

Problem Statement : the order return to original / Refund approval. 

Order Date : Aug 22, 2020 
Order ID: 6217887648 
Tracking ID : 46172510926 
Total Price :SAR200.70 

Issue Description : The Customer placed the order on Aug 22, 2020 and shipped from our side on 8/23/20 , as the hyper is shipped and Aramex IS RTO , 

Case history : The customer reached out to us on 10 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 5/9/19 and this the furth order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader