From: Abdulqader Ahmed <[email-masked]>
Date: Fri, 25 Sep 2020 21:34:43 -0700 (MST)

Dear Team , 

# 1214023 

Problem Statement : the order return to original / Refund approval. 

Order Date : May 9, 2020 
Order ID: 6214864123 
Tracking ID : 46071002574 
Total Price : SAR213.30 

Issue Description : The Customer placed the order on May 9, 2020 and shipped from our side on 5/11/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 15 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 05/09/2020 and this the 1st order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

not : Manually refunded by payfort 

Regards, 
Abdulqader