Subject: Manually refunded by payfort
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 21 Sep 2020 04:23:49 -0700 (MST)

With reference to order #6211977923 
RMA: 24044380 

As per hybris the refund has been done on 01 Aug 2020. (Manually refunded by payfort). But customer claiming that he did not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help.