Subject: Ticket Assigned - Conversation with esmailnataly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 16:03:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esmailnataly esmailnataly                    [email-masked]           07:39 PM, 22nd Apr                     esmailnataly                    Hi I'd made an order last few days and two items were wrong. How can replace them please? The items are essense mascara blue, which I order green one.           07:39 PM, 22nd Apr                   Abdulqader                    Hi Nataly , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:40 PM, 22nd Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9427718761?           07:40 PM, 22nd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:42 PM, 22nd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:44 PM, 22nd Apr                     esmailnataly                    Hi Kader           07:44 PM, 22nd Apr                     esmailnataly                    Yes that's the order           07:45 PM, 22nd Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. ​Kindly provide us with ​the name of the item as mentioned on the website so that we can investigate further and assist you accordingly with this.           07:46 PM, 22nd Apr                     esmailnataly                    Essense lash princess false lash effect mascara waterproof           07:49 PM, 22nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:52 PM, 22nd Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 32.00) on (4/22/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:56 PM, 22nd Apr                   Abdulqader                   Again, please accept our sincere apologies for this .           07:57 PM, 22nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:57 PM, 22nd Apr                     esmailnataly                    I need to replace not to refund please           07:58 PM, 22nd Apr                   Abdulqader                   The refund amount has been refunded back to your bank account.Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct products for your future purchases.           07:59 PM, 22nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 22nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:03 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6140393