Subject: Ticket Assigned - Conversation with Hiba Ikbal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 12:45:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hiba Ikbal Hiba Ikbal                    [email-masked]           04:23 PM, 22nd Apr                     Hiba Ikbal                    I have placed an order now which is a click and collect order of amount 30 dhs but once i did the payment using the card there was some error.. so can i do the payment once im collecting the product?           04:23 PM, 22nd Apr                     Hiba Ikbal                    Please reply           04:23 PM, 22nd Apr                   Abdulqader                    Hi Hiba , Good Evening. Thank you for contacting SPLASH . My name is Kader. I will be happy to assist you.           04:24 PM, 22nd Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:24 PM, 22nd Apr                     Hiba Ikbal                    Okay Kader           04:24 PM, 22nd Apr                     Hiba Ikbal                    Hlo           04:25 PM, 22nd Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           04:27 PM, 22nd Apr                     Hiba Ikbal                    I cannot confirm the transaction because there are some errors in the site           04:27 PM, 22nd Apr                     Hiba Ikbal                    i cannot see the submit button after eneting the otp code           04:27 PM, 22nd Apr                     Hiba Ikbal                    could you please confirm the order so that i can make the payment directly once i collect the product? It would be of great help and appreciated           04:28 PM, 22nd Apr                     Hiba Ikbal                    Otherwise can i cancel the order? And get my shukran points back as well as get the product for the same price and confirm the payment?           04:29 PM, 22nd Apr                     Hiba Ikbal                    Please reply           04:32 PM, 22nd Apr                   Abdulqader                   Kindly note that we can not able to see any details of your order as the order still under verify for payment.please wait for 1-2 hours           04:33 PM, 22nd Apr                     Hiba Ikbal                    Hm i have tried verifying the payment but i lost the link of verification           04:35 PM, 22nd Apr                   Abdulqader                   Please wait for 1-2 hours.           04:37 PM, 22nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:39 PM, 22nd Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with SPLASH  Have a wonderful day.           04:42 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139845