Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 15:32:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:13 PM, 16th Apr                     User                             07:13 PM, 16th Apr                   Abdulqader                    Hi Gemma, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:14 PM, 16th Apr                     User                    I want to cancel the 2 transactions with the status of verifying payment           07:14 PM, 16th Apr                     User                    Because the 3rd try that i did was sucessful already and the order is already placed           07:15 PM, 16th Apr                     User                             07:16 PM, 16th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:16 PM, 16th Apr                     User                    Ok           07:16 PM, 16th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.As we can see your orders are on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           07:17 PM, 16th Apr                     User                    But the 3rd is already placed order right           07:18 PM, 16th Apr                     User                    It will not be affected even i diregard the 2 transactions that needs my verification?           07:19 PM, 16th Apr                   Abdulqader                   Yes this order 9427120866 is placed successfully           07:21 PM, 16th Apr                     User                    Ok           07:21 PM, 16th Apr                   Abdulqader                   For the other order please wait for 1-2 hours as the order still under verify for payment           07:22 PM, 16th Apr                     User                    But the other will not deduct authomatically in my account?           07:22 PM, 16th Apr                     User                    Because i dont want those order anymore it was same only with the 9427120866. So thats why i want to cancel them           07:23 PM, 16th Apr                   Abdulqader                   No if you didn't confirm the payment it will not deduct from your account           07:24 PM, 16th Apr                     User                    You cannot cancel it from your end? So no need to wait for 2 hours           07:25 PM, 16th Apr                   Abdulqader                   Sorry at this moment we cannot see the details of your order.           07:26 PM, 16th Apr                     User                    Ok. So I'll just wait           07:28 PM, 16th Apr                     User                    Thanks           07:28 PM, 16th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:29 PM, 16th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:32 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6085037