Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 14:30:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:56 PM, 16th Apr                     User                    I need to create a refund request           05:57 PM, 16th Apr                     User                    for order#9426856539           05:57 PM, 16th Apr                   Abdulqader                    Hi Neveen , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:14 PM, 16th Apr                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           06:14 PM, 16th Apr                     User                    Just 1 item           06:14 PM, 16th Apr                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:14 PM, 16th Apr                     User                    i only got the order today           06:15 PM, 16th Apr                     User                    The bra           06:15 PM, 16th Apr                     User                    ordered by mistake           06:15 PM, 16th Apr                     User                    Set of 2 - solid bra with adjustable straps and hook and eye closure           06:19 PM, 16th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:19 PM, 16th Apr                     User                    Okay sure           06:19 PM, 16th Apr                   Abdulqader                   We apologize for the inconvenience caused.           06:23 PM, 16th Apr                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           06:23 PM, 16th Apr                   Abdulqader                   As per the policy, (Set of 2 - Solid Bra with Adjustable Straps and Hook and Eye Closure) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           06:23 PM, 16th Apr                     User                    I had the same issue before with max and I was able to return the item since it was in the original packaging and not used           06:24 PM, 16th Apr                     User                    I just ordered wrong item           06:25 PM, 16th Apr                   Abdulqader                   We would like to inform you that a new return request has been created on4/16/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:25 PM, 16th Apr                     User                    Okay perfect thank you so much           06:25 PM, 16th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 16th Apr                     User                    No thanks           06:26 PM, 16th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:29 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6084733