Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 12:48:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:17 PM, 16th Apr                     User                    I don't what is going on with your shippment but I am highly dissapointed with your service.           04:18 PM, 16th Apr                     User                    I ordered 2 times and both the time my orders have been cancelled out. So why are you guys even confirming the order when you don't have the products or you have issue delivering the products.           04:19 PM, 16th Apr                     User                    Its like my time is being wasted for unnecessary reasons. Just remove the products from your website if you dont have them.           04:22 PM, 16th Apr                   Abdulqader                    Hi Tyson , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:36 PM, 16th Apr                     User                    I don't what is going on with your shippment but I am highly dissapointed with your service.  I ordered 2 times and both the time my orders have been cancelled out. So why are you guys even confirming the order when you don't have the products or you have issue delivering the products.  Its like my time is being wasted for unnecessary reasons. Just remove the products from your website if you dont have them.           04:37 PM, 16th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 9426813814?           04:37 PM, 16th Apr                     User                    yes and also for order 9427033151           04:37 PM, 16th Apr                   Abdulqader                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.           04:38 PM, 16th Apr                   Abdulqader                   Due to its high demand; the item might have been added and ordered already when the item came back in stock.           04:39 PM, 16th Apr                     User                    You guys are running a bussiness you must have kept a track right on how much products we have and how many orders to take           04:40 PM, 16th Apr                     User                    And I understand for one order but both the orders is just annoying           04:40 PM, 16th Apr                     User                    And that too after placing the order getting a confirmation and everything, then you guys are cancelling them.           04:41 PM, 16th Apr                   Abdulqader                   We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           04:41 PM, 16th Apr                     User                    How and when?           04:42 PM, 16th Apr                   Abdulqader                   We have forwarded your query to the concerned team to check the issue.           04:43 PM, 16th Apr                   Abdulqader                   Again, please accept our sincere apologies for this.           04:43 PM, 16th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:43 PM, 16th Apr                     User                    I don't think after this experience I am going to do any shopping from you guys.           04:43 PM, 16th Apr                   Abdulqader                   We’ll do our best to sort this out quickly.           04:45 PM, 16th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:45 PM, 16th Apr                     User                    Other inquiries I dont think there will be as I am not going to shop from here after this kind of experience.           04:45 PM, 16th Apr                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           04:47 PM, 16th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:48 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6083787