Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 15:42:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, one of the items was not shipped, it was a pack of underwears, I ordered 2 packs and only received one           06:52 PM, 15th Apr                   Abdulqader                   May I know your name, please?           06:55 PM, 15th Apr                     User                    Sure           06:58 PM, 15th Apr                     User                    Diana Elena Ciobanu           06:58 PM, 15th Apr                     User                    Order #4726536443           06:59 PM, 15th Apr                   Abdulqader                    Hi Diana , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:59 PM, 15th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:59 PM, 15th Apr                     User                    Sure           07:00 PM, 15th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. ​Kindly provide us with ​the name of the item as mentioned on the website so  that we can investigate further and assist you accordingly with this.           07:02 PM, 15th Apr                     User                    Ok just a second           07:04 PM, 15th Apr                     User                             07:06 PM, 15th Apr                     User                    This is the item           07:06 PM, 15th Apr                     User                    I got the offer 2 for 50 but only one pack came           07:08 PM, 15th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.As we can see you have added only one item .           07:12 PM, 15th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:14 PM, 15th Apr                     User                    Yes           07:15 PM, 15th Apr                     User                    Wait I will show you a screenshot of the order           07:16 PM, 15th Apr                     User                             07:16 PM, 15th Apr                     User                    It's iftar time so I will answer a bit late but I am here           07:17 PM, 15th Apr                   Abdulqader                   Accept our apologies, To avail of the voucher you have to add 2 items for the same item, not different items           07:21 PM, 15th Apr                     User                    I understand but the issue is I didn't recieve one of the items           07:22 PM, 15th Apr                   Abdulqader                   Ok means this one is fully missing right: Pack of 5 - Assorted Boyleg Briefs           07:23 PM, 15th Apr                     User                    Yes           07:25 PM, 15th Apr                     User                    And just so you know, what you said right now it's not true, you can buy 2 different packs and recieve discount           07:25 PM, 15th Apr                     User                    However this is not my issue right now, my issue is that I didn't receive one of the items i paid for           07:26 PM, 15th Apr                   Abdulqader                   Please accept our sincere apologies for this.pleses allow us more time to check.           07:28 PM, 15th Apr                     User                    No problem           07:28 PM, 15th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:33 PM, 15th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR20.76) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:    Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:33 PM, 15th Apr                     User                    I paid QAR 25 for the pack not 20.76           07:34 PM, 15th Apr                     User                    Oh but maybe it's because of the 50 riyals voucher for orders over 250           07:34 PM, 15th Apr                     User                    I understand, no problems           07:35 PM, 15th Apr                     User                    Thank you so much           07:35 PM, 15th Apr                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           07:35 PM, 15th Apr                     User                    Yes yes, no problems I understand           07:36 PM, 15th Apr                     User                    Thank you           07:36 PM, 15th Apr                     User                    I will leave the chat now you can mark the issue as solved           07:37 PM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:38 PM, 15th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:41 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6074332