Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 14:37:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I collected my last order           06:07 PM, 15th Apr                     User                    but 1 item is missing           06:07 PM, 15th Apr                     User                    and 1 item is damaged           06:08 PM, 15th Apr                   Abdulqader                   May I know your name, please?           06:20 PM, 15th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:20 PM, 15th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:23 PM, 15th Apr                     User                    Rafshid           06:23 PM, 15th Apr                     User                    9426487822.           06:24 PM, 15th Apr                     User                             06:25 PM, 15th Apr                     User                    This item is missing           06:26 PM, 15th Apr                   Abdulqader                    Hi Rafshid, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:27 PM, 15th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:27 PM, 15th Apr                     User                    Ok           06:30 PM, 15th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:33 PM, 15th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 32.50) on (4/15/23 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:33 PM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:34 PM, 15th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:37 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6074089