Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 14:20:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:02 PM, 15th Apr                     User                    Can u check the status of. My order           06:02 PM, 15th Apr                     User                    Sorry, Order 9426753908 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/EdbAUHQ10yb           06:03 PM, 15th Apr                     User                    But it's shouting processing           06:03 PM, 15th Apr                     User                    M confused           06:03 PM, 15th Apr                   Abdulqader                    Hi Nivedita , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:14 PM, 15th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:15 PM, 15th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9426753908 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9426753939  ).           06:15 PM, 15th Apr                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           06:16 PM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:17 PM, 15th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:19 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6073975