Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 13:45:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon,           05:11 PM, 15th Apr                     User                    I'm enquiring about a online order that says it's out for delivery today, but the driver contacted us and said that the order is not with him.           05:12 PM, 15th Apr                     User                    The tracking reference number is FP0143230014792           05:13 PM, 15th Apr                     User                             05:14 PM, 15th Apr                     User                    Would it be possible to cancel the order and refund the money to the person who ordered the items?           05:15 PM, 15th Apr                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Home Centre. My name is Kader. I will be happy to assist you.           05:33 PM, 15th Apr                   Abdulqader                   Is this contact number correct +96567790835?             05:35 PM, 15th Apr                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           05:36 PM, 15th Apr                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:36 PM, 15th Apr                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:36 PM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:39 PM, 15th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with  Home Centre  Have a wonderful day.           05:44 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6073702