Subject: Ticket Assigned - Conversation with Manpreet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:44:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manpreet Manpreet                    Hello           06:15 PM, 13th Apr                   Abdulqader                    Hi Manpreet, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:16 PM, 13th Apr                     Manpreet                             06:16 PM, 13th Apr                     Manpreet                    Above is my order no.           06:16 PM, 13th Apr                     Manpreet                    I ordered a pair of boxers 2XL size           06:17 PM, 13th Apr                     Manpreet                    One of them is XL           06:17 PM, 13th Apr                     Manpreet                    Can U send the 2XL size of blue one and  take the wrong size back           06:17 PM, 13th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:19 PM, 13th Apr                     Manpreet                    Ok           06:19 PM, 13th Apr                   Abdulqader                   We are truly sorry we can not make change with order once the order confirmed           06:20 PM, 13th Apr                     Manpreet                    But it is mistake from your side. You sent the wrong size           06:21 PM, 13th Apr                     Manpreet                    I ORDERED 2XL AND YOU ARE SENDING XL           06:22 PM, 13th Apr                     Manpreet                    sorry,i forgot to inform that  order has already been delivered           06:23 PM, 13th Apr                   Abdulqader                   This is the item :  Set of 2 - Assorted Boxers with Elasticised Waistband           06:25 PM, 13th Apr                     Manpreet                    Yes           06:26 PM, 13th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that a new return request has been created on 4/13/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:26 PM, 13th Apr                     Manpreet                    And will he bring the correct item with him?           06:27 PM, 13th Apr                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to my credit wallet in app           06:30 PM, 13th Apr                     Manpreet                    I Don't want to return.i only want an exchange           06:31 PM, 13th Apr                   Abdulqader                   We truly sorry we do not have exchange the item           06:35 PM, 13th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:36 PM, 13th Apr                     Manpreet                    What kind of policy is this. First you send the wrong item,then u r not even ready to exchange.We invest time in searching an item and ordering it.VERY POOR CUSTOMER SERVICE           06:37 PM, 13th Apr                     Manpreet                    I do not want to return it. I will go to the store myself and exchange it.Thanks nd nvr ordering online again           06:37 PM, 13th Apr                   Abdulqader                   We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct products for your future purchases.           06:40 PM, 13th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 13th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:44 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057805