Subject: Ticket Assigned - Conversation withمساء الخير
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:55:27 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مساء الخير مساء الخير                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi مساء الخير, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  +971557176464 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9425156916 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Momen , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Agent:  Is this contact number correct +971557176565?   Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:30 PM, 13th Apr                     مساء الخير                    My number is +971557176464           04:31 PM, 13th Apr                     مساء الخير                    Why you are insist about other number           04:31 PM, 13th Apr                     مساء الخير                    I don’t know where is you get that           04:32 PM, 13th Apr                     مساء الخير                    It’s wrong           04:32 PM, 13th Apr                     مساء الخير                    Why u cancelled my shipment           04:32 PM, 13th Apr                     مساء الخير                    I already send email yesterday           04:33 PM, 13th Apr                     مساء الخير                             04:34 PM, 13th Apr                     مساء الخير                    They apologise about they mistake           04:34 PM, 13th Apr                     مساء الخير                    My account number is my center point account is +971557176464           04:35 PM, 13th Apr                     مساء الخير                    I need my order           04:36 PM, 13th Apr                     مساء الخير                    I can pick up from yas mall abu dhabi branch           04:36 PM, 13th Apr                     مساء الخير                    Why there is no response           04:37 PM, 13th Apr                   Abdulqader                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.           04:38 PM, 13th Apr                     مساء الخير                    So i have to wait and wait           04:38 PM, 13th Apr                     مساء الخير                    And then           04:39 PM, 13th Apr                   Abdulqader                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           04:39 PM, 13th Apr                     مساء الخير                    Coz this issue take too much time           04:39 PM, 13th Apr                   Abdulqader                   To avoid this issue from happening again we advise you to update your contact number in your account as due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           04:39 PM, 13th Apr                     مساء الخير                    How come that           04:40 PM, 13th Apr                     مساء الخير                    So i have to wait 14 days until to get my money back to a credit card           04:41 PM, 13th Apr                     مساء الخير                    And then ordered again           04:41 PM, 13th Apr                   Abdulqader                   We have initiated a refund for this order. It would take around 7-14 days to reflect in your account.           04:43 PM, 13th Apr                     مساء الخير                    I already check my number in account…its a +971557176464           04:43 PM, 13th Apr                     مساء الخير                    Its to much time           04:44 PM, 13th Apr                     مساء الخير                    Can i get the order again from pickup point           04:44 PM, 13th Apr                     مساء الخير                    Like yas mall Abu Dhabi           04:44 PM, 13th Apr                   Abdulqader                   We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again.           04:47 PM, 13th Apr                   Abdulqader                   We'll make sure you get your items this time.           04:48 PM, 13th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:49 PM, 13th Apr                     مساء الخير                    ?           04:51 PM, 13th Apr                   Abdulqader                   Please accept our sincere apologies for this           04:54 PM, 13th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:55 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056976