Subject: Ticket Assigned - Conversation with Roomi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:52:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roomi Roomi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Roomi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Afternoon, Roomi, Thank you for contacting Centrepoint. My name is Samradh, I will be happy to assist you. Agent:  Could you please provide us with the order ID so we can check it for you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Roomi, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:32 PM, 13th Apr                   Abdulqader                    Hi Roomi, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           03:35 PM, 13th Apr                     Roomi                    Hi           03:35 PM, 13th Apr                     Roomi                    My refund is not showing in my Shukran credit           03:36 PM, 13th Apr                     Roomi                             03:36 PM, 13th Apr                     Roomi                    Got an email saying it’s credited to my credit           03:37 PM, 13th Apr                     Roomi                    Pls how do I get my refund           03:38 PM, 13th Apr                     Roomi                    Hello           03:40 PM, 13th Apr                     Roomi                    Hello           03:40 PM, 13th Apr                     Roomi                    Hello           03:40 PM, 13th Apr                     Roomi                    Hello           03:40 PM, 13th Apr                   Abdulqader                   Kindly share your registered email ID for further assistance.           03:42 PM, 13th Apr                     Roomi                    [email-masked]           03:43 PM, 13th Apr                   Abdulqader                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:44 PM, 13th Apr                   Abdulqader                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used           03:47 PM, 13th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:49 PM, 13th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:52 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056334