Subject: Ticket Assigned - Conversation with Phone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 16:18:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Phone Phone                    Hi           07:47 PM, 12th Apr                     Phone                    I want to exchange item  by smaller size           07:47 PM, 12th Apr                     Phone                    I got it today  by home delivery   What ere the steps ?           07:48 PM, 12th Apr                   Abdulqader                   May I know your name, please?           07:56 PM, 12th Apr                     Phone                    Sameh samir           07:59 PM, 12th Apr                     Phone                    65556136           07:59 PM, 12th Apr                   Abdulqader                    Hi Sameh , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           08:02 PM, 12th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           08:02 PM, 12th Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           08:02 PM, 12th Apr                     Phone                    I want  the same item    But smaller and it's only online           08:03 PM, 12th Apr                     Phone                             08:03 PM, 12th Apr                     Phone                    This item i want it sze xs           08:04 PM, 12th Apr                     Phone                    Can l go now to salmiya branch and chane it  from there isit available?           08:04 PM, 12th Apr                   Abdulqader                   Kindly note only this way to to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           08:06 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:08 PM, 12th Apr                     Phone                    I should by  From online again and return the one which not suitable ?           08:08 PM, 12th Apr                   Abdulqader                   If you do not wish to visit the store,If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           08:11 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:15 PM, 12th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           08:18 PM, 12th Apr                     Phone                    Thanks           08:18 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049266