Subject: Ticket Assigned - Conversation with Jen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 14:23:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jen Jen                    Good afternoon. The order I receive today for twelve items of watch. When I open the box it was eleven items only  why?           06:05 PM, 12th Apr                     Jen                             06:05 PM, 12th Apr                     Jen                             06:06 PM, 12th Apr                   Abdulqader                    Hi Jen, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:07 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:07 PM, 12th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused however,  ​Kindly provide us with ​the name of the item as mentioned on the website so that we can investigate further and assist you accordingly with this.           06:09 PM, 12th Apr                     Jen                             06:11 PM, 12th Apr                     Jen                    That item.           06:11 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:14 PM, 12th Apr                     Jen                    Noted.           06:16 PM, 12th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD 3.92) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:17 PM, 12th Apr                   Abdulqader                    Please accept our sincere apologies for this.           06:18 PM, 12th Apr                     Jen                    Okay thank you.           06:18 PM, 12th Apr                     Jen                    No worries we all make mistakes.  Have a great day.           06:19 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 12th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:23 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6048861