Subject: Ticket Assigned - Conversation with zeenatrais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 13:19:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeenatrais zeenatrais                             04:56 PM, 12th Apr                     zeenatrais                    Hi can. U please check I have got the wrong product           04:56 PM, 12th Apr                     zeenatrais                    I need you to refund or exchange           04:56 PM, 12th Apr                     zeenatrais                             04:56 PM, 12th Apr                   Abdulqader                    Hi zeenatrais, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:00 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:01 PM, 12th Apr                   Abdulqader                   We can see that you are contacting us regarding your order 8424896407?           05:02 PM, 12th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:07 PM, 12th Apr                     zeenatrais                    Yes           05:07 PM, 12th Apr                     zeenatrais                    What u like to update           05:07 PM, 12th Apr                     zeenatrais                    I share the problem           05:07 PM, 12th Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can investigate further and assist you accordingly with this.           05:08 PM, 12th Apr                     zeenatrais                             05:09 PM, 12th Apr                     zeenatrais                    I SHARED THE ORDER NUMBER FOR U           05:09 PM, 12th Apr                     zeenatrais                    U SHOULD HAVE THE DETAILS           05:09 PM, 12th Apr                     zeenatrais                    https://www.homecentre.com/kw/en/Baby-and-Kids/Eat-and-Drink/Lunch-Boxes-and-Bags/HOME-CENTRE-Bento-Bite-Rainbow-Print-Lunch-Box/p/164399041           05:09 PM, 12th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that a new return request has been created on4/12/23 Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:12 PM, 12th Apr                     zeenatrais                    N THE amount           05:13 PM, 12th Apr                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method.           05:13 PM, 12th Apr                     zeenatrais                    how many days           05:14 PM, 12th Apr                   Abdulqader                   within 7-14 working days.           05:14 PM, 12th Apr                     zeenatrais                    wow           05:14 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:15 PM, 12th Apr                     zeenatrais                    can i exchange items instead for the amount           05:16 PM, 12th Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your HOMECENTRE product to a HOMECENTRE store, and use your cash refund or Credit Note to buy similar or new product right away.           05:17 PM, 12th Apr                     zeenatrais                    ok           05:17 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:17 PM, 12th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:19 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6048375