Subject: Ticket Assigned - Conversation with Sheema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:40:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheema Sheema                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sheema Bot:  Hi Sheema, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7825912080 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0412231000241     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097332381988            04:23 PM, 12th Apr                     Sheema                    i wait here?           04:23 PM, 12th Apr                   Abdulqader                    Hi Sheema, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:23 PM, 12th Apr                     Sheema                    hi dear           04:24 PM, 12th Apr                     Sheema                    my items were suppose to be delievered today its 3:30pm now           04:24 PM, 12th Apr                     Sheema                    since 8am i recieved mesg saying its out for delievery           04:24 PM, 12th Apr                     Sheema                    in 1 hour i am leaving the house for futoor timing as its ramadan and i need to break my fast           04:24 PM, 12th Apr                     Sheema                    when will they be delieverd??           04:26 PM, 12th Apr                     Sheema                    hello reply please           04:26 PM, 12th Apr                     Sheema                    i am waiting for an answer           04:26 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:26 PM, 12th Apr                     Sheema                    sure how long you need my dear?           04:26 PM, 12th Apr                   Abdulqader                   Is this contact number correct +97332381988?             04:26 PM, 12th Apr                     Sheema                    yes           04:27 PM, 12th Apr                     Sheema                    ???           04:27 PM, 12th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:28 PM, 12th Apr                     Sheema                    i need a time this is not acceptable           04:28 PM, 12th Apr                     Sheema                    since 8 in the morning i have recieved a mesg from you saying its delievering now           04:28 PM, 12th Apr                     Sheema                    its been 7 hours           04:29 PM, 12th Apr                     Sheema                    and in 1 hour time is our breaking fast time           04:29 PM, 12th Apr                     Sheema                    i wont be at the house at that time and i need my clothes rugently           04:29 PM, 12th Apr                     Sheema                    urgently           04:29 PM, 12th Apr                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           04:30 PM, 12th Apr                     Sheema                    ok           04:30 PM, 12th Apr                     Sheema                    This is not acceptable from centrepoint           04:31 PM, 12th Apr                     Sheema                    i will not order again if this problem is happening to a loyal customer who always buys from your shop           04:31 PM, 12th Apr                   Abdulqader                   Please accept our sincere apologies for this.We will do our best to arrange the delivery asap.           04:33 PM, 12th Apr                     Sheema                    ok           04:33 PM, 12th Apr                     Sheema                    i want the delivery guy to call me ASAP           04:34 PM, 12th Apr                     Sheema                    THIS IS NOT ACCEPTABLE ANYMORE           04:34 PM, 12th Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:38 PM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 12th Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:40 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6048041